What if I can't remember my registration email?
Try searching your various email inboxes for a welcome message from us. If you still cannot find it, contact our support team with your registered phone number and full name so they can help you recover the correct address.
Is it okay to be signed in on two devices?
Yes, you can access your account from different devices, such as a laptop and a smartphone. However, for security reasons, we recommend logging out of shared devices to ensure your profile remains private.
Why does it show an error even with correct details?
This often happens due to cached browser data or a temporary connection glitch. Try clearing your browser cookies or switching from Wi-Fi to mobile data to see if the issue persists.
Can I change my password while logged in?
Absolutely. You can update your password within the account security settings. We recommend changing your password periodically and using a unique combination that is not reused on other websites.
Will support ever ask for my password?
No. Our support staff will never request your password or verification codes. If anyone claiming to be from the platform asks for these details, do not provide them and report the incident immediately.
Is public Wi-Fi safe for logging in?
Public Wi-Fi can be insecure. It is always safer to use your own mobile data or a trusted private network when accessing your account to prevent data interception by third parties.